1. Who we are
Kingswell Transport Ltd is the data controller for personal information we process for our own business purposes, unless a particular contract or arrangement states otherwise.
Company number: 16676364
Registered office: 119 Burns Avenue, Southall, UB1 2LU, United Kingdom
Email: info@kingswelltransport.co.uk
2. Information we may collect
- Names and contact details.
- Addresses, collection points, destinations and journey information.
- Passenger accessibility, mobility or support requirements where necessary to provide an appropriate service.
- Emergency contact information where relevant.
- Booking, communication, invoicing and contractual information.
- Information supplied by passengers, parents or guardians, schools, colleges, local authorities, care organisations, commissioning bodies, staff, suppliers or authorised representatives.
- Technical website information such as IP address, browser information and security logs where collected by hosting or security services.
3. Why we use personal information
- To respond to enquiries and requests.
- To plan and deliver transport.
- To communicate about journeys, changes, incidents and service arrangements.
- To enter into and perform contracts.
- To manage accounts, invoices and payments.
- To meet legal, regulatory, safeguarding, health and safety or insurance requirements where applicable.
- To protect passengers, staff, visitors and the business.
- To manage procurement and commissioning relationships.
- To maintain website security and improve services.
4. Lawful bases
Depending on the circumstances, we may rely on contractual necessity, legal obligation, legitimate interests, consent or another lawful basis permitted by UK data protection law. We select the appropriate lawful basis for each processing activity.
Where we process special category information, such as information concerning health or disability, we will only do so where an applicable condition under UK data protection law is satisfied and the processing is necessary for the relevant purpose.
5. Where information comes from
Information may come directly from passengers or their parents/guardians, customers, schools, colleges, local authorities, care organisations, commissioning bodies, employees, suppliers or other authorised representatives.
6. Sharing information
We may share information where necessary with authorised commissioning organisations, schools or colleges, professional advisers, insurers, technology and hosting providers, payment providers, relevant authorities, emergency services and service providers acting on our instructions. Sharing will have a lawful basis and will be limited to what is necessary.
7. Children's and vulnerable passengers' information
Specialist transport can involve children and people who require additional support. Access to passenger information is therefore limited to people who need it for legitimate operational, safeguarding, contractual or legal purposes.
8. Retention
Personal information is kept only for as long as reasonably necessary, taking account of contractual, legal, accounting, safeguarding, insurance, dispute and regulatory requirements. Information that is no longer required is securely deleted or anonymised in accordance with our retention arrangements.
9. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is restricted according to business need.
10. Your rights
Subject to applicable legal conditions and exemptions, individuals may have rights including access, correction, erasure, restriction, objection and data portability. Where processing is based on consent, consent may be withdrawn.
To exercise a right, contact info@kingswelltransport.co.uk. We may need to verify identity before responding.
11. International transfers
If a supplier involves transferring personal information outside the UK, we will take the steps required by applicable data protection law, which may include an adequacy decision or appropriate safeguards.
12. Complaints
Please contact us first if you have a concern. You can also complain to the UK's Information Commissioner's Office through ico.org.uk.
13. Changes
We review this notice periodically and update it when our processing activities or legal requirements change.